Delivery time of the purchased product:
An approximate period of 24 working hours is established for the effective delivery of the product from the moment in which the delivery date of the same was set when formalizing the order in the orders for payment on delivery. Orders for advance payment with proof of payment within the delivery period set during the formalization of the order will have the same start date as that of orders for cash on delivery. For orders by advance payment without proof of payment within the delivery period of the product set when the order is placed, the period of ten days will begin to count from the time the ATOM X becomes aware of the payment being made.
The delivery time of the goods depends on the location where they are to be delivered to the customer.
In the event of a delay in delivery of more than 30 days over the approximate time of receipt of the product set when the order was formalised, and provided that this delay is attributable to ATOM X, the customer, following a written complaint (letter, fax or e-mail), may unilaterally withdraw from the order, refunding the amounts paid in the event of prepayment, in accordance with Articles 103 et seq. of Royal Legislative Decree 1/2007.
Place and form of delivery:
The order will be delivered to the address designated at the time of contracting by the customer. The subsequent modification of the delivery place requested by the customer will only be possible before the order leaves our warehouses and will generate additional costs on top of the sale price that will be at the buyer's expense. Modification of the delivery address once the order has been delivered to the carrier will not be possible unless the customer bears the costs and it is expressly agreed between the parties. The goods will be delivered to the customer by a transport company, together with a delivery note containing the data that allows the customer to be identified, the order, the total amount of the refund (only for orders in the cash on delivery basis) and the number of packages that make up the shipment.
The goods are at all times covered by insurance against risks of transport, loss and handling during transport.
Important: Make sure that the package received is externally in good condition. Otherwise, note this fact on the carrier's waybill, reject the shipment and notify ATOM X in writing within 24 hours. In cases of deterioration of the product or lack of conformity due to transport (which are not manifest at the time of delivery or are not visible externally), you must notify ATOM X within seven calendar days of receipt via e-mail.
Goods that could not be delivered within seven working days of their departure from the ATOM X facilities for reasons not attributable to the seller will be returned to the seller, and the amounts paid for the product will be refunded in the case of orders in the prepaid mode, except for reshipment (return) costs.
Large Product Delivery:
Shipping may cost more for its weight, depending on the products you buy.
Return Collection:
The collection of returns of large products will take place on the same landing as the delivery, i.e. in the portal, they will not be collected from the flats.