Order Cancellation and Returns

The language used will be Spanish.

Exchanges or Returns

Any defect or deterioration that may be noticed in the goods transported must be reported to the carrier, making the appropriate claim at the time of receipt of the goods.

IN ANY CASE, IT IS ESSENTIAL THAT THE PRODUCTS HAVE NOT BEEN UNPACKED OR UNSEALED. THE PRODUCTS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND SEALS. OTHERWISE, THE RETURN OF THE PRODUCTS WILL NOT BE ACCEPTED. RETURN COSTS WILL BE BORNE BY THE CUSTOMER. RETURNS OF MERCHANDISE OR CLAIMS ON THEM WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES, ONCE 14 DAYS HAVE ELAPSED SINCE THEIR PURCHASE.
There are complaint forms available to consumers and users. If you wish, you can request them in [email protected]

In the event of a discrepancy, withdrawal or disagreement, you must inform us, in writing, at the following email: [email protected] within a maximum period of 14 days, counting from the date on which the purchase has been made, with the following data:

Mrs. .............................................................................. (i), domiciled for these purposes in .............................................................................. (ii), I hereby communicate that I withdraw from my purchase of the following items:

………………………………………………… (iii) that was purchased on a date...............................(iv) and received on a ......................................................... date (v), with the number of
.................................... invoice (vi).

To this end, I ask you to refund the amount paid in
Price concept in the following account number:
……………………………………………………………………………

(i) Name and surname.
(ii) Address provided at the time of purchase
(iii) Description of the item.
(iv) Date of purchase
(v) Date of receipt.
(vi) Invoice number.